VEXEONREFRIGERANTS

FAQ

Frequently Asked Questions

Clear answers for trade buyers comparing factory-direct refrigerant supply.

01

Why is factory-direct pricing lower than my current supplier?

We supply directly from the production source with no domestic distribution layers. You see the factory price plus logistics - nothing else built in. Batch COA ships with every order so you can verify quality independently.

02

What is the MOQ?

1 pallet (50 cylinders) for standard products. Mixed-model pallets can be discussed per order. Low-GWP products are confirmed per order.

03

What are the payment terms?

T/T bank transfer: 30% deposit on order confirmation, balance before shipment. The deposit secures your production slot and locks pricing.

04

What is the lead time?

Orders ship on a scheduled production basis - typically 4-5 weeks from deposit to Los Angeles warehouse availability. Planning buyers use this to schedule replenishment.

05

How is delivery handled?

Pickup at our Los Angeles warehouse, or truck delivery to your address - arranged by us and billed at actual freight cost (quoted upfront by ZIP and pallet count). Sample Program shipping terms are confirmed during eligibility review.

06

What documentation is provided?

Batch COA with every order; SDS and shipping documents per product and destination. Third-party testing can be arranged on request at buyer's cost.

07

Do you sell to individuals or small repair shops?

We serve trade buyers - distributors, wholesalers, resellers, and service supply companies - at pallet level.

08

Can I evaluate the product before committing to a pallet?

Yes - see the Distributor Sample Program.